Support
We’re here to help your school run fee collection on autopilot.
Contact us
Email: support@feeinvite.com
Phone/WhatsApp: +91 92509 69144
Hours: Mon–Sat, 9:30 AM – 6:30 PM IST
Response target: Same business day for priority plans; within 24h for others.
Common requests
- Onboarding help (CSV format, branch setup, roles)
- UPI Autopay mandate approval issues
- Receipt branding & reconciliation export
- Settlement delays or mismatches
Open a ticket
Fastest: email us with details (branch, student/parent ID, mandate ID, screenshot if any).
Include: expected vs actual result, time of issue, and any error messages.
Incident & Escalation
- P1: Service down / critical debit failures — call us immediately.
- P2: Degradation / partial failures — email + call if urgent.
- P3: How-to, configuration, reports — email.
Refunds & Chargebacks
For mistaken or duplicate debits, write to support@feeinvite.com with mandate/payment reference. We’ll coordinate with payment partners and your bank as applicable.
Data Requests
To access/correct/delete personal data (subject to legal limits), email support@feeinvite.com.